In magma we make strict quality controls and are commited to produce the gratest quality musical instruments strings. Although this can not be the case, remember that the early braking of the stirngs can be caused, between other reasons, by the wrong stringging or, the most common reason, caused by the irregular edges produced in the bridge after some time. This irregular edges are difficult to detect but can be merciless with the strings. If your string always brakes in the bridge, please make an examination by touching it, to check if the surface is soft. In case it has details or irregular edges go to your musical store or luthier in order to fix this common problem.
We invite you to watch the videos with different tips to have into account when it comes to strings and instruments care in the “Our Web Tips” section.
It would be our pleasure to send you a replacement set if we determine that the string had any elaboration process fault, though this is not frequent.
Please, send the string set in its original packaging, even with its anticorrosión plastic bag to the following address: Magma Music S.A. Roca Avenue 1671, Avellaneda, Buenos Aires, Argentina. Zip Code 1870. Please, be sure that you include your full name, e-mail address, invoice copy and the problem description together with the strings, so that we can make an evaluation.